Legal
Privacy Policy
Last updated: October 2026
Zini Translation Services Inc. (Canada Corporation No. 1831390-3) (“Zini”, “we”, “us”) is based in Oakville, Ontario. We handle your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
- Contact details: your name, email address, telephone number and, if you request a hard copy, your mailing address.
- The documents you send for translation, which may include identity documents, civil records, and academic, employment, financial, medical or legal records.
- Order and payment records, such as the services ordered, amounts paid and invoices. Card payments are processed by our payment provider; we never see or store your full card number.
- Basic website data, such as cookies and visit statistics, collected by our website platform, Wix.
2. How we use your information
We use your information only to prepare quotes; to translate, certify and deliver your documents; to process payments; to answer your questions; and to meet our legal, tax and professional obligations. We do not sell your information or use your documents for marketing. With your consent, we may send occasional updates, and you may unsubscribe at any time.
3. Who handles your documents
Your documents are translated by a human translator, Sarah Zini, ATIO Certified Translator No. 3494. Access is limited to Zini Translation Services. We never upload your documents to public artificial intelligence or machine translation tools.
4. Where your information is stored
Documents you upload through the quote form on our website are sent over an encrypted connection and stored in our Wix account, where only we can see them. Your information is also stored in our business email and cloud storage accounts, which are protected by two-step verification. Our service providers (including Google, Microsoft, Wix, our payment provider and ATIO's electronic stamp service) may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.
5. How long we keep your information
- Documents you upload: deleted from our website, email and cloud storage 90 days after delivery, or 90 days after your quote if you do not place an order.
- Your certified translation: kept for two years so that we can reissue copies or confirm authenticity, then deleted.
- Invoices and order records: kept for six years, as required for tax purposes.
You may ask us to delete your documents sooner, unless we are required by law to keep a record.
6. Your rights
You may ask to see the personal information we hold about you, to correct it, to withdraw your consent or to have it deleted. Please contact our privacy officer, Sarah Zini, at zinitranslationca@gmail.com. We will reply within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
7. Security and breaches
We use secure business accounts with two-step verification and restricted access. If a breach of security creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as soon as possible.