Legal

Terms of Service

Last updated: October 2026

These terms apply to translation services provided by Zini Translation Services Inc. (Canada Corporation No. 1831390-3), based in Oakville, Ontario. By placing an order, you agree to these terms.

1. Quotes and prices

Quotes are free and remain valid for 30 days. Prices are in Canadian dollars; HST is added where applicable. A page contains up to 250 words. If the final document differs from the one quoted (for example, additional pages or stamps), we will confirm the new price with you before continuing.

2. Payment

Individual clients pay in full before work begins. Business clients may be invoiced, with payment due within 15 days of the invoice date. We never ask for card details by email, telephone or message; payments are made only through our secure payment link or by Interac e-Transfer.

3. Turnaround and delivery

Delivery times begin once payment is received and every page is legible. Standard turnaround is confirmed in your quote. Rush service is delivered within one business day, at an additional 40%. Certified PDFs are sent by email. Hard copies are sent by Canada Post, either by regular mail or by Xpresspost (tracked), as you choose; delivery times then depend on Canada Post. We are not responsible for items delayed or lost by Canada Post once mailed; for tracking, please choose Xpresspost.

4. Your responsibilities

Please send complete, legible copies of every page, including the back of each page. Provide the spelling of names exactly as it appears in your passport or other official identity documents. You are responsible for confirming the requirements of the authority receiving the translation.

5. Certification

Certified translations bear the seal of Sarah Zini, an ATIO-certified translator, and are issued only in the language combination in which she is certified (Arabic into English). Any other translation is clearly identified as not certified by ATIO.

6. Acceptance by authorities

Our certified translations are prepared to meet the requirements of Immigration, Refugees and Citizenship Canada (IRCC) and Ontario authorities. The final decision rests with the receiving authority, and we cannot guarantee the outcome of any application.

7. Corrections

If we make an error, we will correct it free of charge, provided it is reported within 30 days of delivery. Changes to the original document, or changes requested for other reasons, are quoted as new work.

8. Cancellations and refunds

You will receive a full refund if you cancel before work begins. If you cancel after work has begun, we will refund the portion not yet completed. No refund is available once the translation has been delivered, except under section 7.

9. Confidentiality

We treat your documents as confidential and handle them as described in our Privacy Policy. Your documents are translated by a human translator and are never uploaded to public artificial intelligence or machine translation tools.

10. No legal or immigration advice

We translate documents. We do not provide advice on immigration, legal or court matters; please consult a licensed immigration consultant or lawyer for such advice.

11. Limitation of liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses, such as delays or refusals by a third party. Nothing in these terms limits your rights under Ontario's Consumer Protection Act.

12. Reviews

You are free to post honest reviews of our services.

13. Changes to these terms

We may update these terms from time to time. The version in effect on the date of your order applies to that order.

14. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

15. Contact

For questions about these terms, please contact us at zinitranslationca@gmail.com or +1 289 885 3771.